Bakery Policies and FAQ

It's all about getting to know each other, so here are some of the frequent questions I get to help you when placing your oders. Have a question not answered here? No worries... you can use the Contact Me form LINK

or please email me at 1equinebakery@gmail.com. Chat soon!

Top Questions

Where are you located?

The Bakery is based out of Oakville, ON Canada

Baked Fresh

Yes, every order is baked fresh once recveid and paid for. This is why it can take up to 3 weeks for your Treats to be ready for pick-up/Shipping

Do you offer Bulk Discounts?

The simple answer is no. Each Treat requires the same effort, talent, attention to detail and products.

How long are the Treats good for?

Love this question! I have tested Treats and have determined that the shelf life is one year. Good to know... they are best enjoyed for their softer bake 4-6 months after purchase. Clients laugh because they tell me they never last that long... they get gobbled up! Airtight containers and cools spots too help keep them fresh.

Do you ship?

Yes! Using a variety of mail services and couriers, I am always on the look out for the best prices to ship locally and internationally. All shipping includes services and packaging.

All Treats are packed with care using tissue paper and bubble wrap. All efforts are made to help ensure you Treats arrive safely and cannot assume any responsibility or damage during their travels.

Can I pick up my order?

At this time no. Our Pick up booth is no longer avaiable. Looking at options!

Pick up at local show venues: CEP, AST, Events, The Royal.
A meeting place near Oakville

Do you offer Refunds?

Every issue has a solution. Refunds are not always the answer. A lot of time, talent and product goes into baking your Treats. Let's work together on this. Excessive damage, incorrect product we can work with. Changing your mind is a tough one! The Bakery is set up to support riders to have super cute, affordable Treats